Return & Refund Policy

We want you to have a smooth shopping experience. If you need to return an item, please review the following return, refund, and exchange guidelines.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• Items must be unused, unworn, and in their original condition.
• All original tags and packaging must be intact.
• Return requests must be submitted within 180 days of receiving your order.

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

To initiate a return, contact us at support@standingstart.com.

Please include the following information in your request:

• Order number
• Name and email address used to place the order
• Item or product you wish to return
• Reason for the return
• Preferred resolution: refund or replacement

Once your request is reviewed and approved, we will provide instructions for returning the item and any applicable return shipping label.

Please do not send items back without receiving return authorization and instructions from our support team.

Exchanges

If you would like to exchange an eligible item, contact us at support@standingstart.com with your order details and the item you would like to receive instead.

Exchanges are subject to product availability and approval.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@standingstart.com.

Include your order number, a description of the issue, and clear photographs of the item and its packaging, if applicable. We will review your request and provide instructions for the next steps.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom-made or personalized products
• Gift cards
• Items that have been used, worn, or damaged after delivery, except where applicable consumer protection laws provide otherwise

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and bank.

If your refund has not appeared after the applicable processing period, please contact your bank or payment provider first. You may then reach out to us at support@standingstart.com for assistance.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@standingstart.com.

We will do our best to accommodate your request. However, once an order has been processed or shipped, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return in accordance with this policy.

Return Shipping & Fees

Unless an item arrives damaged, defective, or incorrect, customers may be responsible for return shipping costs, subject to applicable law and the instructions provided by our support team.

Any additional fees, if applicable, will be communicated before the return is completed. No undisclosed fee will be charged under this policy.

Contact Us

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us: